Refund Policy
At My Goa Taxi Services, customer satisfaction is important to us. This Refund Policy explains the terms under which refunds may be issued.
Booking Cancellations
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If a booking is cancelled well in advance of the scheduled pickup time, a refund may be provided at our discretion.
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Cancellations made at the last minute or after the driver has been assigned may not be eligible for a refund.
No-Show Policy
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If the customer fails to arrive at the pickup location at the scheduled time without prior notice, the booking will be considered a no-show and no refund will be issued.
Service Delays
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Refunds will not be provided for delays caused by traffic, weather conditions, road closures, or other unforeseen circumstances beyond our control.
Partial Refunds
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In certain cases, partial refunds may be considered for incomplete trips due to unavoidable reasons, subject to management approval.
Payment Method
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Approved refunds will be processed using the original payment method where possible.
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Refund processing time may vary and can take up to 5–7 working days.
Non-Refundable Charges
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Convenience fees, tolls, parking charges, or government taxes (if applicable) are non-refundable.
Refund Requests
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All refund requests must be made by contacting us via phone or email with booking details.
Contact Us
For refund-related questions, please contact:
📞 Phone: 7676686570 / 7483881064
📧 Email: mygoataxiservice@gmail.com